Frequently Asked Questions | Made By Fressko

YES! Most countries are OK however there are some limitations on some countries.

Please refer to the SHIPPING section under each product for more details.

To ship outside of Australia you need to shop from the global store. madebyfressko.com

NOTE: Orders outside of Australia are shipped via AUS POST INTERNATIONAL and are shipped on a DDU (Delivery Duty Unpaid) basis.

Orders outside of Australia are shipped via AUS POST INTERNATIONAL OR DHL EXPRESS and are shipped on a DDU (Delivery Duty Unpaid) basis.

Prices displayed are exclusive of all taxes and duties. This means as the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

We are unable to cover charges that may be issued to you when selecting standard international delivery.

Due to #science, when boiling water is added and the spout is closed, the air inside will heat, expand and build pressure - this can potentially cause a leak from the seal if your cup is not upright.

HOW TO USE:

Ensure spout is open when screwing on the lid.

Tighten the lid as much as possible, wait a few seconds and tighten again.

Close the spout once the lid feels secure.

We have made every effort to source and provide products that are good for you and good for the environment while also maintaining quality and durability, so that your Fressko will stand the test of time.

Each item is BPA free, non-toxic and recyclable.

Glass Infuser Flasks:

Lids – Treated bamboo and a food grade hardened silicon innerBody – Borosilicate glass – grade A

Infuser – Food grade 304 stainless steel

Bamboo Infuser Flasks:

Lids – Treated bamboo and a food grade hardened silicon innerBody – Food grade 304 stainless steel

Infuser – Food grade 304 stainless steel

Stainless Steel Flasks:

Lids – Food grade hardened silicone and 304 stainless steel

Body – Food grade 304 stainless steel

Infuser – Food grade 304 stainless steelBase – Silicon with a non toxic adhesive

Cups:

Lid – Hardened Food Grade PP

Body – Food grade 304 stainless steel

Base – Silicon with a non toxic adhesive

The quality of a Fressko is visible but you have to know what you are looking for! Fressko’s have an extra thick base and neck for increased durability.
We do NOT use chemicals in the making of our flasks so strengthening comes from the thickness and quality of the borosilicate glass. When you look through the base of your Fressko you will see the clarity – clarity means quality. Unfortunately some replicas may look to have a thick base but they have in fact used a method called ‘crystal base’ which means they have used a clear glue to adhere two pieces of glass together to create the thickness. This is not quality. We also use bamboo on our lids – not laminate that looks like bamboo. When you purchase a Flask with the made by Fressko logo you can rest assured that you have made a worthwhile purchase.

We have designed your Fressko flask to be simple and versatile.
It can be conveniently used for all your favourite beverages!

TEA
Simply add loose leaf tea or a tea-bag to the long filter and then screw on the short filter.
Pop it in the flask, click into place and slowly add boiling water.

FRUIT WATERS
Remove the infuser. Add fruit to the flask. Click the short infuser ( no need for the long component here! ) into place, fill with icy water and enjoy!

Wash it after every use using the instructions provided on the package

Do not put it in the Freezer.

If you use Turmeric or other strong ingredients, use a baking soda paste to clean the inside of the lid to avoid discolouration

Remove the seal from inside your lid to regularly wash underneath it.

Do not leave the bamboo wet.

Do not twist the lid on too tight as the pressure could cause a break.

Use it daily and take pride in not contributing to the plastic landfills – WE SALUTE YOU!

FLASKS - yes. The silicon seal on the inside of the lid is what makes it leakproof. Remember to replace the seal after cleaning.

CUPS - we say our coffee cups are spill proof’ instead of ‘leak proof’ because to be leakproof you need to use the lid according to the instructions ( releasing steam etc ) We cannot control how this lid is used so we say spill proof instead.

If you are concerned that you are using the lid correctly but still having issue there may be a fault with the lid so you can contact customer service to discuss.

Please use discretion when placing your cup in your bag or with valuables.

Returns or refunds apply to the following situations:

Faulty goods: If you have received a flask that is un-usable or faulty, we will offer a full refund including shipping costs.
Unsuitable goods: If you have ordered the wrong colour or size, we may offer you a store credit ( at Fressko's discretion ) for the purchase amount – less shipping.

If you are requested to return your item it must be returned in an un-used condition and shipping is at the customers expense.

Full refunds are not given for change of mind.

Please get in contact with customer service before returning an item.

Our quality is guaranteed.
We are proud of our products, and know you’ll be impressed by the high quality of our production. This is why we are happy to offer a 12 month manufacturing warranty. If you need to arrange a return or refund please refer to the Returns Section in the footer of the website.

The Reusable cup lids lids can be used in the dishwasher but we recommend hand washing the cup to prolong the slip proof base.

If you do choose to use a dishwasher keep in mind that any marks on the cup that may occur from extra hot washes or the deterioration of the non-slip base ( in a dishwasher) are not covered under warranty as hand washing is recommended.

Glass - Can be used in the dishwasher but it is glass so handle with care.

Flask Lids - We recommend hand washing and air drying. Bamboo cannot go in the dishwasher and should not be left wet. Towel dry after each wash.

If you contact hello@madebyfressko as soon as you place your order and provide all your details we MAY be able to alter your order for you. This is NOT guaranteed however and is fully dependant on timing and volume of orders at that time.

If it is not possible to alter your order and you receive your original ordered items, you will need to adhere to the Fressko Delivery + Returns ' unsuitable goods' policy.

https://madebyfressko.com/pages/delivery-returns

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