Delivery & Returns
DELIVERY RATES:
We have partnered with AUS POST INTERNATIONAL to give our customers the best service and price available.
Please note that all shipping times are estimates given to us by our carriers. Fressko is unable to control any shipping delays once dispatched from our warehouse.
| FREE Standard Shipping | AUS POST INTERNATIONAL |
7 -10 business days |
| EXPRESS RATE | $24.95 USD ( AUS POST ) | 3 - 5 business days |
| Orders over $120 | FREE EXPRESS ( AUS POST ) | 3 - 5 business days |
Taxes and Duties
Prices displayed are exclusive of all taxes and duties. This means as the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to cover charges that may be issued to you when selecting standard international delivery.
Delivery Delays
If there is a delay with your order that we are aware of, we will try and let you know ASAP. Please let us know if your order has taken longer than 4 days and we can track the delivery for you. As with all freight, including post, delays can unfortunately occur but from our side we try and be as efficient as possible.
RETURNS
What is made by Fressko’s Return & Refund Policy?
Returns on Faulty Goods are accepted within 7 days of your original purchase being received and must be advised in writing.
Fressko will cover the shipping fees for the replacement of an item presenting a quality / manufacturing issue once a Warranty Claim has been accepted.
You need to fill in the claim form on the WARRANTY page with a copy of your invoice and reason for return. Once your claim has been approved our customer service department will contact you and advise refund options.
Returns, refunds or credits apply to the following situations:
Faulty goods: If you have received a flask that is un-usable or faulty, we will offer a full refund including shipping costs.
Unsuitable goods: If you have ordered the wrong colour or size, we may offer you a store credit ( at Fressko's discretion ) for the purchase amount – less shipping.
If you are requested to return your item it must be returned in an un-used condition and shipping is at the customers expense.
Refunds are not given for change of mind.
HOW TO ARRANGE A RETURN:
Please contact customer service on hello@madebyfressko.com. You will be issued with a shipping label and a return authorisation form that MUST be included in your return parcel.
Our quality is guaranteed.
We are proud of our products, and know you’ll be impressed by the high quality of our production. This is why we are happy to offer a 12 month manufacturing warranty. If you need to arrange a return or refund please refer to the Returns Section in the footer of the website.